We Run Airlines


We have over 7 years experience in managing airlines' online channel. We have multiplied sales and improved yields for many of our customers. Our domain knowledge extends way beyond online channel into Revenue Management, Ancillary Revenue, Inventory Management and many more. Currently we handle over $150 million worth of online sales for our clients! We take the fragmented legacy approach and turn it into one simple solution - Online Channel Management.

Digital Marketing

Holistic approach to Digital Marketing with one simple aim - increase sales! From creative to media placement for paid campaigns, e-mailers, social engagement to ethical SEO.

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Websites & Mobile Apps

We build state of the art, responsive and scalable websites and mobile apps. Most of our sites attract over 1 million unique visits per month with industry leading conversion rates

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Fulfillment

We manage the entire Sales Cycle. Our Admin, Finance, Customer Care and BI Teams manage the entire fulfillment process. We handle over $150 million of online sales for our clients.

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Services


Attract

Engage

Manage

We take the fragmented legacy approach and turn it into one simple solution - Online Channel Management. Do away with your website development company, expensive digital marketing agencies, SEO/SEM/CPC/PPC providers, E-Commerce Department, sales support team and even some of your finance team! We will take care of them all.

Too good to be true? Talk to us and we will tell you how we have achieved this for large airlines and travel companies around the world. What's more you will love our commercials approach!


DIGITAL MARKETING

We are your digital agency with extensive domain knowledge. We have a cohesive approach when it comes to Digital Marketing as our only aim is to increase your sales. So, all our efforts and interconnected and come together to achieve that one common goal - Sales!

SEO

All the websites we develop are SEO friendly sites. We practice ethical SEO strategies and believe in achieving long-term consistent results. We do routine SEO health checks to ensure we are not penalised. We work with selected backlink partners from the industry. Conversion Rate Optimisation (CRO) is in the heart of what we do - as we aim for greater conversion. Our bloggers work with industry specific sites to ethically promote your products and services. Most of our bloggers and copy writers are from the airline/travel trade.

Result Driven PPC

As our aim is sales we are very conscious at what cost we acquire those customers! So, we work smarter when it comes to PPC strategies and always get the best ROI possible. We are strategic partners with many Metasearch Engines; especially in the airline and travel trade. We manage AdWord, Remarketing, Display Ads and Social Advertising.

Social Media

A poorly managed social media strategy can cost the business! So, reputation management is key especially in the travel trade as customers have many choices. We work very closely with multiple departments at our clients to manage this process 24x7. We of course use this platforms to gain greater social engagement with your clients with many promotions and incentives. We use social listening tools to manage the brand reputation 24x7. Our in-house writers and bloggers are very competent in managing these engagements.

Email Marketing

Most our airline and travel partners we work with have loyalty programs and long-term customer base; mostly Frequent Flyer Programs (FFP). We ensure that we engage them on a regular basis without spamming with relevant communication. We target the right base with the right message/promotion - we even extend our efforts to 1-2-1 marketing where we have detailed profile of these clients. Our comprehensive email engine gives us full insight into the success of these campaigns whereby we continuously monitor and tweak the content. All our campaigns have solid call to action. From targeting to fulfilment we ensure the customer is kept engaged.


WEB AND MOBILE APP DEVELOPMENT

We develop state of the art responsive websites and mobile apps. We don't just develop, but we take ownership manage the content for all our clients. Our sites are scalable and most of the sites we manage handles over million unique visitors per month.

Fresh Content

Our in-house creative content writers ensure that your content is always fresh and upto date. We know content is king, but we all know that e-commerce means continuous promotions and activities to grab those sales. We design, artwork and publish promotions every hour and day of the week for many clients. We go to market in lightning speed compared to the traditional agency approach.

Analytics

Our Business Intelligence team continuously monitor and analyse all our content, campaigns and spends. Their only goal is to achieve the best ROI. Our BI Team are statisticians and not some IT Guys! We analyse the analytics, goals and sales data to get a full Insight into the business. Our team also produces professional management reports to our clients.


FULFILLMENT

This is where we different largely from other player. 10+ years of Business Process Outsourcing (BPO) services have given us a huge advantage when it comes to handling the entire sales cycle. As we have been providing back office, contact centre, finance back office, knowledge processing and many more services for large corporates for many years.

Here's some of the key processes that is relevant to airline and travel trade, which we offer as part of the service 24x7

  • Customer services - email, phone and chat
  • Sales recovery from abandon sales
  • Handling manual issuance of tickets/sales
  • Fraud handling and detection
  • Daily financial reconciliation
  • Refund, cashback and other processing
  • Business Intelligence - Analytics, Revenue, Yield, P&L analysis and many more

About Us


We have been in business for over 10 years! We are an ISO 9001:2000 accredited organisation. Since 2004 we have been providing Channel Management Services for online, over the phone and retail customers, especially in the Airline and Hospitality industries. We offer a unique one-stop-shop Online Channel Management; digital marketing, web and mobile app development and management and fulfillment.

  • Digital Marketing - SEM, PPC, SM, EDM
  • Design and Creative
  • Digital media buying and placement
  • Web and Mobile App Development
  • Project Management
  • Content management
  • 24x7 Customer Care
  • General admin support
  • Finance back office
  • Business Intelligence

Get In Touch!


Ready to grow your Online Sales? Get in touch with us and we will show you how!

+94 (0)117 60 20 60
Monday-Friday 9am-6pm

Level 14, East Tower
World Trade Center
Colombo 00100 Sri Lanka

Over 2,000 venues managed

Over $2 billion sales managed

Over 10,000 customer interactions per day

Over 4,000 days of 24x7 operation